Skills and Accreditations

Technical Skills

Our Microsoft Gold Certified Partner status and our origins as a ‘deep skills’ IT support shop hint at our strong technical skills base. We often provide second or third-line IT support to companies who already have their own in-house technical staff and to do so effectively we have to ensure that our staff possess an unusually high level of technical skill. To this end, all CyberLogic engineers undergo continuous training and are constantly striving to hone their skills on the latest technologies.

Because we specialise on the Microsoft platforms, we are able to train our people to become exceptionally highly skilled on those systems – instead of developing mediocre skills on a wide range of operating systems, we have focused on the core products that we support. So when you call us for support on a Microsoft system, you know you’re dealing with someone who has extensive experience on your kind of network.

We are highly skilled on all the core Microsoft technologies, such as:

• Microsoft’s server and workstation operating systems
• Microsoft’s Active Directory, group policies, etc.
• Microsoft Small Business Server (SBS)
• Microsoft Exchange Server
• Microsoft SQL Server
• Microsoft Internet Information Service (IIS)
• The Microsoft Office productivity suite

Soft Skills

Of course we are providing a technical service but more importantly, we are serving people.

In order to ensure that our strong technical skills are balanced with strong communication and customer service skills, all of our staff receive comprehensive customer service and communications training from Corporate Intelligence, a leading provider of customer service, communications and life skills training.