Blog posts by Hendri Boshoff
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Tips for managing your email inbox
Posted: January 6th, 2011 by Hendri Boshoff
One of the greatest challenges faced by many computer users is the management of email. Without an effective email management procedure, you’ll find that emails get lost in the clutter, you forget to reply to certain emails and eventually you end up with an unmanageable mess.
The “Four Ds for Decision-Making” model can be easily applied to your mailbox, helping you to quickly decide which action to take with each item. With the Four Ds model, you have four choices:
- Delete it
- Do it
- Delegate it
- Defer it
1. Delete it
Most people hate the word ‘delete’ when it comes to email but you have to be realistic about it - about half the emails you get are eligible for deletion. People tend to use their mailboxes as storage units for info that they themselves, or the company, has in another location. And how many times can you re-read that joke or watch that funny video you received – just get rid of them! Outlook 2010 makes it very easy to clear out a whole conversation, thus removing the whole thread and clearing out a lot of clutter at the same time.
2. Do it
The general rule is that if you can’t delete, can you do it in less than 2 minutes? If you can, just do it, and then reply and get rid of the email. In most cases, there is no point in filing an email. If it is necessary to keep track of all your emails, create sub-folders, and archive your email in a logical way.
3. Delegate it
If you can’t delete it or do it in two minutes or less, can you delegate it? If you can delegate it, do so right away. You should be able to compose and send the delegating message in about two minutes. After you delegate the action, delete the original message or move it into your email reference system.
4. Defer it
If you can’t do any of the above to a message, you will have to defer it. Two things you can do to defer a message; turn it into an actionable task or turn it into an appointment. Outlook makes it very easy to turn emails into either tasks or meetings. You can then schedule and prioritize your tasks, thus managing your time, as well as your mailbox, more effectively.
These 4 steps will not only help to manage your mailbox, but they will also ensure that your data stays safe. Apart from Outlook 2010, all previous versions of Microsoft Outlook only supported .pst files of up to 2GB. Once you exceed that size limit on your mailbox there is a risk of data corruption. Apart from preventing data corruption, maintaining a clean mailbox will also put you in very good stead with your IT department, as it is an endless battle for them trying to keep mailbox sizes to a reasonable limit.
Cool new features of Outlook 2010
Posted: November 29th, 2010 by Hendri Boshoff
Outlook 2010 is Microsoft’s latest email client offering and, like all of their upgrades, it offers various new features. As any IT support person knows, end-users are often scared of new software because it looks different, but the new features are easy to learn and they will make your life in Outlook a lot easier.
Here are some of the new features that I have found to be the most useful:
- Office 2010 includes the Ribbon interface; this was first introduced in other Office 2007 applications. It organizes common functions together on one ribbon and it makes navigating through the menus much easier than previous versions of Outlook. It also includes Quick Steps, which are a series of buttons that you can configure to perform custom actions that you frequently take, such as creating a button to start a new email message for your team, or a button to archive an entire conversation in one click.
- Outlook 2010 also introduced new threaded views for managing conversations so that they do not clutter your mailbox. You can combine and collapse conversations so that they are not scattered among other inbox items and you can include your own sent items so that you can see the whole conversation.
- While older versions of Outlook allowed you to connect to multiple mailboxes in the same Exchange organisation, Outlook 2010 allows you to connect to mailboxes in different Exchange organisations. This is very useful for administrators and consultants who need to access different mail systems throughout the day.
- To comply with the much larger mailbox sizes that Exchange 2007 and 2010 offer, you can now also have much larger cache files in Outlook 2010. Previous version of Outlook could support cache files of up to 2GB without risking corruption. Outlook 2010 can safely support up to 20GB cache files, which is great especially for mobile users.
- Outlook 2010 also introduced Mail Tips; this is sort of a warning system within Outlook. This can range from warning you about large attachments to sending to a large distribution list, e.g. sending a joke to the whole company when it was only meant for your department. It can also warn you when you are about to send a mail to internal and external users – thus reducing the risk of information leakage. Users aren’t always aware of the consequences of sending certain emails and Mail Tips can help to guide them in the right direction.
These are just a few of the new features, but as you use Outlook 2010 more often, you will quickly discover that a lot of thought has gone into the development of these new features and they will certainly make your email experience a better one.
Quick tip: Managing your Windows Desktop
Posted: November 12th, 2010 by Hendri Boshoff
Managing your computer desktop can be a nightmare, especially when you are working on a lot of files and programs at the same time. It becomes even more difficult when you have more than one monitor attached to your computer! Thankfully, Windows 7 has introduced some new features which makes accessing and managing your open windows much easier.
When you have more than one copy of a program open, Windows will group them together on the Taskbar. Hover your mouse pointer over the program group, and you’ll see that it bring up a small preview which displays all the open windows for that program. You can then simply go and click on the one that you want to open.
Windows 7 also introduces a new function called ‘Aero Shake’. When you click and hold on the logo bar at the top of the program and shake it, Windows minimizes all other windows and only keeps that one open. This is very handy if you want to quickly access something on your desktop.
Another handy feature, especially if you have more than 1 monitor, is the new windows maximize function. If you drag a windows from one monitor to the next and drag it past the top of the screen, Windows will maximize the window for you on that monitor. You can also tile 2 windows vertically if you drag them past the left or the right side of the monitor.

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