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10 Common IT Challenges

The 10 most common IT challenges faced by SMEs

Our research has shown that most Small to Medium Enterprises face the same key challenges. Yet, with the right approach, each of these challenges can be easily overcome.

Learn more about how CyberLogic addresses the 10 most common IT challenges by clicking on any of the sections below.

1. Unpredictable IT costs
Our Managed Services provide a fixed monthly price for the management and maintenance of your network. No surprises!
2. Unreliable IT systems
With proper management, maintenance and monitoring, our Managed Services ensure that your IT systems are always up when you need them.
3. Slow response times from IT support providers
Our guaranteed response times and money-back SLA guarantee you fast, efficient service.
4. Scarcity of sound technical skills
With our network management service, you have access to our entire technical team, with a wealth of knowledge and experience.
5. Slow or unreliable Internet connectivity
We have partnered with some of the leading ISPs to bring you fast, reliable Internet connectivity.
6. Complicated billing from multiple IT providers
Our innovative Consolidated Billing provides you with a single monthly bill for all your IT-related services, such as Internet connectivity, network management, hosting, etc.
7. Lack of strategic alignment between IT and business
Our 5-stage Technology Management Life Cycle ensures that your IT is perfectly aligned with the strategic business requirements.
8. Lack of scalability in IT systems
Our Gold service package includes strategic IT planning. Combined with our 5-stage Technology Management Life Cycle, it ensures that your systems are ready to serve the needs of your growing business.
9. Lack of accountability from IT providers
With Consolidated Billing, you enjoy the convenience of having a single point of contact for all IT-related services, so you never get caught between providers.
10. Unreliable or untested backup & disaster-recovery systems
Our Remote Backup service gives you complete peace of mind that your valuable data is being properly backed up to an offsite location.
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Here's what our customers have to say about our service:
  • "I truly appreciate the speedy response in getting my office up and running again – thank you very much."
    - Stephen Wimborne
    Regional Manager
    Indgro Outourcing (PTY) LTD.
  • "Thanks for always being there, you're the most reliable people ever. I could not manage without you!"
    - Rita Effune, IT Manager
    HHO Africa Infrastructure Engineers
  • "I have never seen things working so smoothly! We are not used to this level of support!"
    - Christiaan Sharp, Executive
    Lipco Group (PTY) Ltd.
  • "It’s not often we can say this of a service provider but you guys have been outstanding!"
    - Guillaumé Marais, CEO
    Indgro Holdings (PTY) Ltd.
  • "It's always a pleasure doing business with CyberLogic - you make us feel like we are number one!"
    - Muriel Erens, Office Management Coordinator
    LIPCO Group (PTY) LTD.
  • "CyberLogic's managed services are better than the invention of the lightbulb!"
    - Jan Hitge, IT Manager
    Indgro Outsourcing (PTY) Ltd.
  • "Thanks for your great service and assistance so far - it's been faultless!"
    - Justin Miccoli, CEO
    3D Model Agency
  • “Thank you for the excellent service we get from your team."
    - Guillaumé Marais, CEO
    Indgro Holdings (PTY) Ltd.


We support the Happy Child Foundation, a non-profit organisation which strives to improve the lives of impoverished, neglected and diseased children. View our Corporate Social Investment policy here.
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