ACCOUNT MANAGEMENT

We understand your technical and business needs

ACCOUNT MANAGEMENT

We understand your technical and business needs

The Cyberlogic SDM team is personally responsible for the efficient delivery of your IT support service. Our unique approach gives you a strategic and service orientated team that intimately understand your technical and business needs.

We recognise that every organisation is different, but each team deals with clients that share operational and technical characteristics. This ensures the effective delivery of the most appropriate services and solutions for each and every client.

Proactive & Responsive

The Cyberlogic AM team meet regularly to review service levels and discuss any issues and upcoming activity.

 

Driven by a wealth of live data and reporting, your SDM team proactively coordinate and manage your account, ensuring the highest levels of service.

 

Whenever necessary your SDM team will be involved at a case level to ensure rapid resolution, effective escalation and the mitigation of risk.

Your IT Manager

Your IT Manager oversees the strategic aspect of your IT support and managed services. They drive all consultancy; structuring the most cost effective service solutions and projects. Your IT Manager develops a strategic roadmap, a document illustrating the current state of your IT infrastructure, recognising your specific business drivers, to shape your IT strategy for the coming year.