SERVICE DELIVERY

live 24/7 helpdesk service

HELP DESK SUPPORT

live 24/7 helpdesk service

Central to all our support services is our true, live 24/7 helpdesk service. No recorded messages or endless loops of nauseating canned music.

You can expect a responsive, friendly human assistance on hand, whenever you need it.

Truly 24/7

Day and night, 365 days a year, our experienced support desk is on hand to rapidly assess and solve support issues using our award winning technical platform.

Great Service, Guaranteed!

Nothing is left to chance. Cast-iron Service Level Agreements ensure helpdesk support cases are prioritised to provide an appropriate level of response within a guaranteed time.

Always In The Loop

Our clients are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.

Remote Support Tools

We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP tools.

Onsite Escalation

Whilst we will always endeavour to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.

Ensuring Best Practice

A comprehensive framework of IT services best practice ensures our support desk delivers a consistent, world-class service.