live 24/7 helpdesk service
Day and night, 365 days a year, our experienced support desk is on hand to rapidly assess and solve support issues using our award winning technical platform.
Nothing is left to chance. Cast-iron Service Level Agreements ensure helpdesk support cases are prioritised to provide an appropriate level of response within a guaranteed time.
Our clients are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.
We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP tools.
Whilst we will always endeavour to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.
A comprehensive framework of IT services best practice ensures our support desk delivers a consistent, world-class service.