SIMPLIFY MANAGING IT COMPLEXITY
Our 24/7 Helpdesk is central to all our support services and is underpinned by our award-winning remote monitoring and pro-active management system. Our competent technicians have access to specialised cross-platform skills in our escalations team, if the need arises, to ensure that every issue is resolved.
User Support
Centralised Help Desk
Telephonic and Email Support Logging
Remote and Onsite Support
Our Remote Support Team is the first line of defense and our Onsite Team deals with support related enquiries that cannot be handled remotely, e.g. machine and peripheral replacements, connectivity issues, etc.
User Onboarding and Offboarding
3rd Party Application Support Facilitation
VIP User Support
Infrastructure Support
Real-time Monitoring, Alerting and Reporting
Via our Network Operations Centre (NOC), we do real-time monitoring and alerting of the WAN, firewall, routers, switches, wireless access points, servers, and other critical IT platform components and systems. This ensures a holistic view of the status and health of the IT platform which hosts your business systems. Reports are generated and shared regularly and where possible, these are shared real-time on our online portal.
Remedial Technical Support
Escalated Support
Our Escalations Team deals with any advanced technical support that is escalated to them. This team has a significant breadth and depth of skill and is typically involved in emergency support incidents, e.g. systems recovery.
Patch Management
Backup Management
Data/System Restores
Included in the infrastructure support services remit is the recovery of managed data and/or systems, to last known state from the last good backup. If your business has an IT Disaster Recovery (DR) Plan and Solution in place, the switchover to (and failback from) the defined DR is included in the remit.
Master MSP Services
The combination of our advanced systems with our dedicated customisation team, means we can provide high quality, tailored monitoring systems to other IT teams or providers. We can also provide team members to augment IT Teams with needed skill sets and pick up spill-over for over-worked IT departments.
Get In Touch
Start Your Cyberlogic IT Journey Today
Get In Touch
Start Your Cyberlogic IT Journey Today